Dealing With a Mad Caller Without Losing Your Cool
If you've ever had to deal with a mad caller, you know that sudden spike in heart rate the second you realize the person on the other end of the line is about to explode. It's that sinking feeling in your stomach when the greeting hasn't even left your lips and they're already halfway through a rant. Whether you're working in a high-volume call center, sitting at a front desk, or just answering a business line for your own small company, these interactions are some of the most draining parts of any job. ...